Dumpster Terms & Conditions

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Dumpster Rental Terms And Conditions

Before renting a dumpster, it’s important to understand the details of the terms and conditions of the rental agreement. It will help avoid surprises later, such as additional charges being added to your final bill due to overages. Payment is due in full, day of booking. Read the information below to become a more informed dumpster rental customer. 

Container Delivery/Pickup 

Your delivery date will be indicated when you sign up for service. Make sure that the driving surface to and around the delivery/pickup location is strong enough to bear the weight of a dumpster and truck. Make sure the delivery/pickup area is free of obstructions, overhead wires, or tree branches. 7-Hills Haul-Away LLC(7HHA) will contact you should we be unable to safely place your container in the location indicated. During periods of inclement weather or unfavorable conditions, your delivery/pickup time may be delayed. 7HHA cannot and do not guarantee delivery times and dates in unfavorable conditions.

Weight Allowances

Two tons are included in the 15 yd rental cost. Three tons are included in the 20 yd rental. The maximum weight limit by 7HHA is five tons You must abide by the rules of loading the dumpster never exceeding the top rim of the container. This is referred to as the “weight/tonnage allowance, and there are two main reasons 7HHA have them:

1. The trucks can only handle a certain amount of weight. Exceeding this limit could damage the truck and/or cause unsafe driving conditions.

2. Landfill dump fees are charged by the ton, 

What Happens When You Overfill The Dumpster?

If you fill the dumpster above the designated fill line, the Customer will be charged an additional fee for redistribution  If you go over your allowed tonnage, the Customer will be charged an additional fee rounded up to the ton over your allowed tonnage. 7HHA has the right to remove some or all of the load. In many cases, you as the Customer are responsible for unloading the material/debris until the load complies with the Rental Company’s policy. By law, we cannot haul the bin with waste, junk, or debris exceeding the top of the container. Additionally, we need to tarp the load, and if we cannot secure the tarp down properly, we may need to remove some debris from the top. If you are not on-site during the dumpster pickup, the driver may/will remove some debris from the dumpster to comply with local rules and regulations. We would leave the debris on-site, and you would be responsible for disposal. Alternatively, the driver may not pick up the container at all and you would be assessed a trip charge on your final invoice responsible for disposal. 

Rental Service Duration

7-Hills Haul-Away terms spell out the standard rental duration. You can often extend or shorten these terms upon request by calling or using your customer portal. There is a daily fee for extending the rental period. We may or may not have a driver available to pick it up the same day, so it’s best to plan ahead and schedule this. 

Ending The Rental Service Early

To end the rental and have the container picked up early, simply call, text, or email (7HHA)/ or use your customer portal for an early pickup. You will not receive a discount for ending the rental agreement early. There’s no guarantee 7HHA will be able to pick up the container that day or the next; it depends upon our availability to get a truck out to your site.

What Happens When The Driver Can’t Pick Up The Dumpster?

There are scenarios where the driver would not be able to pick up the loaded dumpster. Here are three common reasons:

1. The container is overfilled and/or too heavy to pick up. Trucks have a maximum lifting and carrying capacity, and if your load exceeds that amount, the driver has no other option than to leave the container on site.

2. Hazardous materials or mixed wastes are dumped into the roll-off container. Chemicals and flammable wastes are not allowed. It’s unsafe for the driver to haul such debris. Mixing trash and debris into a clean-loaded dumpster – clean loads

3. Something is blocking access to the dumpster. For example, a car is in the way. Be sure the truck driver has plenty of access to the dumpster during the scheduled pickup time.

These can become expensive mistakes on the part of the Customer. Even though the driver doesn’t haul away the dumpster, the Customer will be charged a “Dry run fee” for driving out to the site 

This MUST be paid before the dumpster is removed from the property. There is also an additional day charge of $30 every day after the originally scheduled pick-up day up to 5 days than an increase of $50 a day after the 5th day. The credit card on file will be charged daily.

How To Avoid Dry Run Fees

Here are few tips to help avoid trip charges, or at least resolve the issue so the driver can ultimately haul the dumpster off the site:

· Have the dumpster debris loaded below the top of the container. Most municipalities require this for safety purposes during transport of the container.

· Don’t mix Appliances with trash/junk. Load all appliances in the rear of the dumpster in front of doors make sure doors can shut

· Likewise, remove any hazardous wastes that may have gotten into the load.

· If the driver can’t lift the container due to weight, remove some of the debris to accommodate the weight limits of the truck.

· Blocking the dumpster with other vehicles, locked gates, trailers, down power lines, etc.

Distance Fees Vary Based On Drop Location

There may be “Distance fees” in some cases. Distance fee over 20 miles from our storage yard on 1068 Sunburst Rd.

What’s Included / not-included In A Quote?

Invoices are all inclusive with no hidden fees.  Rental estimates include delivery, pickup, one dump disposal, a certain period, and tonnage for that dumpster and do not include fees, Additional Fees /charges that may occur during the rental term will be charged to the credit card on file used to make the deposit.

Causes for Additional Fees:

· Additional Days after rental period.

· Weight Overages over allotted weight rounded up to the next ton

· Hazardous Materials removal/ clean up

· Tires in the dumpster  

· Additional Dump Fee 

· Dry Run Charge. 

· Dumpster Move Fee 

· Permits 

· Damages to Dumpster

· Cost to Tow for overloaded dumpster and or placement of dumpster ok'ed by customer 

Which Wastes Are Not Allowed?

7-Hills Haul-Away LLC cannot legally haul hazardous chemicals, liquids, flammable/explosive wastes, and other hazardous materials. Additional fees will apply if any prohibited wastes are discovered during the emptying of the dumpster. A partial list of what is NOT ALLOWED.

· Paint (dried paint may be accepted)

· Car Fluids (e.g., Oil, Transmission Fluid, Antifreeze, etc.)

· 55-gallon Drums

· Asbestos Debris

· Herbicides, Fertilizers & Pesticides

· Battery/Mercury Based Products

· Appliances Containing Freon (e.g., Refrigerators) Call for a separate Appliance removal quote.

· Medical or Infectious Waste 

· NO Dirt or Asphalt! Concrete, Shingles, Brick,  & Stone call for pricing by written permission ONLY 

When Is A Dumpster Permit Required?

A permit is typically required when the container is placed on the side of a city street or any other public right-of-way. If you plan to have the dumpster placed in your driveway or another privately-owned piece of your property, a permit is generally not required. It’s your responsibility to obtain the necessary permits. Contact your local city government, or visit its website, to get more information. Obtaining a permit generally requires filling out a short document and paying a nominal fee. 7-HHA is not responsible for permits and or fines from lack of obtaining permit

When A “Move Fee” Applies

In instances where you need the dumpster moved to a different location on your property after it has already been placed at a previous time, a “Move Fee” will be added to your bill. This additional cost will apply in cases where the dumpster needs to be moved due to improperly placing the container in the public right-of-way (e.g., side of a city street) without properly obtaining a permit from the City. Remember, it’s ultimately the Customer’s responsibility to meet all permitting requirements.

Damage To Customer Property (e.g., Driveway, Curb, Sidewalks, And Yard)

7-Hills Haul-Away LLC is not responsible for damage to property. If boards beneath the dumpster are needed to help prevent surface damage, the Customer must request. Make sure that the driving surface to and around the delivery/pickup location is strong enough to bear the weight of a dumpster and truck. Driveways and Parking Areas: Customer warrants that any access/location provided for 7HHA’s equipment is sufficient to bear the weight of all equipment and vehicles required to perform the service. 7HHA shall not be responsible for any damage to pavement or accompanying sub-surface or any route reasonably necessary to perform the services herein contracted. In addition, to perform the services herein contracted 7HHA, shall not be responsible for any damage to lawns, fences, or shrubbery. The customer assumes all liabilities for damage above and below grade example pavement or roads, lawns, fences, mailboxes, water/sewer lines, and shrubbery.

Damage To 7-Hills Haul-Away LLC Property (e.g., Dumpsters)

1. Any Graffiti on the dumpster is subject to cost of damages

2. Attempting to move the dumpster yourself is subject to the cost of damages.

3. Denting or damaging the dumpster in any way is subject to the cost of damages.

No Refunds Or Credits For Rain or Snow

Rain and snow can saturate the debris, waste, or junk in the dumpster, making it heavier than normal. This will increase the total weight of the load and could ultimately increase the cost of the rental. 7HHA is not responsible for the additional weight resulting from rain or snow saturation. Cases, where rain and snow would impact the cost of the dumpster rental, includes:

1. If the weight of the load exceeds the weight allowance and overage charges are added to the bill.

Prices And Payment Terms

Prices for rental service are stated on the website, and maybe modified from time to time within the sole discretion of 7HHA; provided that applicable prices for each rental transaction will be confirmed by 7HHA at the time of Customer’s placement of an order for such equipment. During a rental term, the Customer acknowledges and agrees that such credit card authorization shall remain valid during the applicable rental period and on file. If at any time your credit card is revoked and/or canceled by Customer or any Third-Party, then 7HHA, within its sole discretion, may immediately terminate the equipment rental and recover the equipment without notice or liability to Customer, and without prejudice to or waiver of any of 7HHA’s remedies against Customer.   

Payment terms credit card payment before delivery, additional fees if any will be charged at the end of the rental term or weekly on long term rentals. Customer agrees to pay 7-Hills Haul-Away LLC cost of collection of overdue invoices, including reasonable attorney’s fees. 2.25% monthly interest after 10 days and $35 a month late fee 

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